The processes are configured using Electronic Files, which include the following components:

• A workflow, compatible with the BPMN2 standard.
• A structure of possible and expected documentary types.
• A check-list for the control of missing documents.
• Metadata for indexing and control of procedures.
• Statistical and operational reports of the process.

Several preconfigured functional modules are available:

• Petitions, complaints, claims and suggestions.
• Purchase record.
• employment history.

It is possible to incorporate into the facility new files tailored to the organization, which are quoted according to the resources involved.